User / Service Agreement

Dunya Telecom's objective is to provide the highest quality services at the best rates on the market. The use of this website is based on your acceptance of all terms and conditions stated herein  DO NOT USE THIS WEBSITE if you do not accept all the terms and conditions stated herein and at other places (including but not limited to: Frequently Asked Questions, Privacy Policy) on this website.
It is a federal AND state offense to purchase any product or service by fraudulent means. Products and/or services purchased on this website shall not be used for any unlawful purpose.
By using Dunya Telecom  services the user accepts the rates, terms and conditions identified on this website. Dunya Telecom  may change or modify the Terms from time to time without notice other then posting amended Terms on this Website. Dunya Telecom  reserves the right to change, modify or discontinue, temporarily or permanently, the Website (or any portion thereof), including any and all content contained on the Website, at any time without notice. You agree that Dunya Telecom  shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.
Whenever you provide us information on our Website, you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that it is, untrue, inaccurate, not current or incomplete, Dunya Telecom  may without notice suspend or terminate your access to our Website and refuse any and all current or future use of our Website (or any portion thereof). Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. Furthermore we recommend you use a different password from the email account as an additional security measure. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You should make every effort to safeguard your account data. Dunya Telecom is not responsible for lost or stolen account data or unauthorized use. You agree to immediately notify Dunya Telecom of any unauthorized use of your password or account or any other breach of security.
Credit/debit card fraud is a criminal offense. At Dunya Telecom we use automated and manual systems to confirm proper credit card authorization, We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on Dunya Telecom  websites.
Dunya Telecom  is the sole owner of the information collected on this website. We will not sell, share, or rent this information to a third party for marketing or any other purposes. We collect, retain, and use only the information that is necessary for you to administrate your Dunya Telecom  account. Therefore, it is required for you to provide certain information upon using portions of our websites. Such information includes your name (either your name, company, or organizations name), address, phone number, email address, and other information gathered through the applicable process.
Dunya Telecom  does not store credit/debit card information. Dunya Telecom  however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this website, nor shall Dunya Telecom  be obligated to make refunds or to provide any compensation where such fraudulent use occurs. Dunya Telecom  will actively cooperate with law enforcement authorities in prosecuting anyone who uses this website or products/services sold over this website for unlawful use. Dunya Telecom  is not responsible if the card holder's issuing bank does not authorize online transactions.
Dunya Telecom  is committed to customer satisfaction. Dunya Telecom  will refund the amount for any unused product to any customer who is dissatisfied with its services. The refund policy applies only for claims received by Dunya Telecom  within 60 days since purchase date. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.
By calling our Customer Service you agree that the call may be recorded for quality assurance or training purposes. The recordings may also be used in the remote event of fraud investigation. However, we do not sell, share or rent any of the audio recordings made during our order verification process or during standard customer queries.
 
Dunya Telecom MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEBSITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEBSITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEBSITE
 
Dunya Telecom  may discontinue, change, or suspend any aspect of the website at any time. Dunya Telecom  may change, discontinue or suspend the availability of any database, content, feature, or product of the website. Dunya Telecom  may impose limits on features, including services, use or restrict your access to parts or to the entire website without notice or liability.
In no event shall Dunya Telecom, its employees, officers, representatives, service providers, suppliers, licensors, and agents be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, or any other damages of any kind, including but not limited to, loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the websites or the content, materials, software, information or transactions provided on or through the websites, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the websites or the content, materials, software, information, products, or services on or available through the websites, (iii) the cost of procurement of substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from our website; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on our website; (vi) the delay or failure in performance resulting from an act of force majeure, including without limitation, acts of god, natural disasters, communications failure, governmental actions, wars, strikes, labor disputes, riots, shortages of labor or materials, vandalism, terrorism, non-performance of third parties or any reasons beyond their reasonable control; or (vii) any other matter relating to our website, even if Dunya Telecom  or its authorized representatives have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website and/or website-related services is to stop using the website and/or those services.
Dispute arising from purchase on this website or relating to this agreement, if not settled by the parties in good faith, may at their discretion, be submitted for arbitration to American Arbitration Association (AAA). All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Delaware, and jurisdiction shall reside with Federal and State Court in Delaware. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party.
In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s). We use various credit reporting agencies and will send a default notice to them upon receiving a fraudulent order and/or chargeback. This in turn will seriously affect your credit rating. We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation. We use several credit reporting agencies from Australia, United States, New Zealand, United Kingdom and several countries in Europe.
These Terms and Conditions may be available in multiple languages; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.
Voice Credit Service Agreement—Subject to change at any time in the sole discretion of service provider
·Rates may vary and are subject to change without prior notice.
·Toll free restrictions: Dunya Telecom  US Toll Free Numbers are available from US Continental only (48 Contiguous State). They cannot be accessed from Alaska, Hawaii and Puerto Rico;
·Calls made from payphones are available only through Local Access Numbers.
·Dunya Telecom  has multiple access numbers available. Please refer to our websites to verify a complete list before buying the service.
·By using the Local Access Numbers the user accepts the charges for the local call he made to our number imposed by his telephone provider company.
·All the rates on the website are calculated on the Highest Denomination of the Calling Plans.
·Calls are billed in increments of one minute, with fractions thereof rounded up to one minute.
·All sales are final. PIN numbers, once credited are non refundable, non transferable and non exchangeable. PIN numbers have no cash value.
·PINless is not a default feature and once the customer chooses to set his phone number for PINless dialing he is responsible for all the calls placed from that number; if the customer shares his phone with someone else we strongly recommend not to use this feature.
·Customer can activate Automatic Recharge for his account; once this feature is activated the customer agrees to the charges that will apply on the credit/debit card when his balance drops below the set amount; the customer will select the amount he wants to be added on his account when activating Automatic Recharge; Automatic Recharges are considered customer activities.
·Call details provided by the customer service of the carrier regarding the usage of a prepaid phone are final and will be considered authentic record/proof about the usage of the plan.
·Call history from the customer's account is available for the last 60 days.